FAQs
Order Related FAQs
We strive to ship out all orders within 1-3 business days.
We use UPS and FedEx. We default to UPS, but will use FedEx if requested.
We accept all major credit cards and PayPal.
Credit cards will be charged once the order is ready to ship out.
Changes and cancellations must be done prior to the order being shipped out. Please email us as soon as possible.
We strive to process your return within one business day. For return of more than one product, we will process the return once we receive the returned package from you.
Please subscribe to our email newsletter, which will allow you to get the most updated product information as well as specials and promotions.
Product Care Related FAQs
Clean your leather bag by wiping it with a soft, dry cloth to remove dirt and dust. Use mild soap or leather cleaner with a soft cloth. Wipe off with a clean, damp cloth, and air dry completely. Avoid harsh chemicals and excessive water.
Leather bags can get wet, but excessive water can damage them. Blot it gently with a dry cloth and air dry in a cool, dry place. Don't use heat or sunlight to dry it. Protect it with a waterproofing spray or wax to avoid water damage.
It's not recommended to wash leather bags in a washing machine. Clean it by hand with mild soap or specialized leather cleaner, avoiding excessive water. Let it air dry completely in a cool, dry place to prevent warping or cracking.
No, ironing can damage leather bags. Use a specialized leather conditioner or take it to a professional cleaner.
Yes, leather bags can be dyed by a professional using specialized leather dyes. However, it's a challenging process that requires skill and experience to achieve smooth and even results.
Store your leather bags in a cool, dry place, away from sunlight, and moisture. Avoid plastic containers, use a dust bag or soft cloth to protect them from dust and scratches. Condition the leather regularly to keep it soft and supple.
You can have your leather bag fixed or repaired by a professional leather repair service or a skilled cobbler. Look for a reputable and experienced repair service that specializes in leather goods to ensure that your bag is properly cared for.
With proper care, our bags will last more than 4-6 years. Our fittings and zippers are made to withstand the blow of time, so with appropriate treatment, the full grain leather bags can last a lifetime!